Customer Relations Associate - Premium Client Support & Engagement

Join Robinsons Land Corporation as a Customer Relations Associate in the vibrant heart of Bali, Indonesia! This is your opportunity to shape exceptional client experiences while working in one of Southeast Asia’s most dynamic and culturally rich destinations. As a Customer Relations Associate, you will be the voice of our premium clients, ensuring their needs are met with unparalleled dedication and professionalism. Located in the picturesque area of Canggu, you’ll enjoy a unique work environment that blends modern business with the serene beauty of Bali.

In this role, you will handle a diverse range of client interactions, from initial inquiries to ongoing support, all while leveraging our advanced CRM systems and client engagement tools. Your daily tasks will include managing client data, scheduling appointments, and providing personalized support that exceeds expectations. With Robinsons Land Corporation, you’ll have the chance to grow both personally and professionally, surrounded by a team that values innovation and excellence.

If you are passionate about creating memorable client experiences and thrive in a fast-paced, culturally diverse environment, we invite you to apply for this exciting opportunity. Join us in Canggu and be part of a company that is redefining luxury living in Southeast Asia.

📋 Tanggung Jawab Pekerjaan

• Manage and update client records in Salesforce, ensuring all information is accurate and up-to-date.
• Handle incoming client inquiries via phone, email, and chat, providing prompt and professional responses.
• Schedule and coordinate appointments for clients, ensuring seamless communication and follow-up.
• Assist in the organization and execution of client events and meetings, including logistics and coordination.
• Provide personalized support to premium clients, addressing their needs and concerns with a high level of attention to detail.
• Collaborate with cross-functional teams to ensure all client requests are met efficiently and effectively.
• Monitor client satisfaction and feedback, implementing improvements to enhance the client experience.
• Stay updated on industry trends and best practices in client relations, applying this knowledge to enhance service delivery.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in customer service or client relations, preferably in a luxury or high-end service environment.
• Proficient in using Salesforce and other CRM systems for client management.
• Excellent communication skills, both written and verbal, with the ability to handle diverse client interactions.
• Strong organizational skills with the ability to manage multiple tasks and deadlines effectively.
• Customer-centric mindset with a passion for delivering exceptional client experiences.
• Fluency in English is required; knowledge of Indonesian is a plus.
• Ability to work in a fast-paced, culturally diverse environment with a positive attitude.

🛠️ Keahlian

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